GET IN TOUCH
Contact Us
Direct Support Overview
Have a question, feedback, feature request, or need help with a file format? The ChameLeo Team is here to help. Reach out directly via our official support email.
Send Us a Message
Have a bug report, format suggestion, or question? Send it directly to the ChameLeo Team.
Partnerships & Press
For media inquiries, sponsorships, integrations, and general collaboration.
Frequently Asked Questions
How fast does the ChameLeo Team respond to contact form inquiries?
We review incoming contact form submissions and technical inquiries continuously. For requests requiring a direct reply, our engineering team typically responds within 24 to 48 business hours.
Is an email address required when sending a message? Can I submit anonymously?
No, entering an email address is entirely optional. If you do not require a direct reply, you may leave the email field blank and submit bug reports, format requests, or feedback completely anonymously.
Do I need to attach or send my original file when reporting a conversion issue?
No. ChameLeo operates strictly on a zero-upload privacy architecture and never collects user files. You do not need to attach your file; simply specifying the source format (e.g., MKV), target format (e.g., MP4), approximate size, browser/OS, and any error message displayed is sufficient for us to investigate.
How can I request a new file format or conversion tool?
Select the 'Feature Request' category in our contact form or email support@chameleo.tools. Our development team regularly evaluates and integrates new open-source WebAssembly decoders for audio, video, document, and archive formats that can execute 100% locally.
Does ChameLeo charge any fee for technical support or assistance?
Absolutely not. ChameLeo and all associated user support channels are 100% free of charge. There are no paid support tiers, consulting fees, or hidden subscriptions.
How is the data submitted via the contact form stored and secured?
Messages and optional email addresses submitted through the contact form are transmitted securely and stored in our encrypted database solely to resolve your technical support inquiry. This data is never sold, shared with third parties, or used for advertising profiling.
How can security researchers report a vulnerability or security issue?
ChameLeo executes inside a sandboxed client-side WebAssembly environment. For responsible vulnerability disclosures or browser isolation inquiries, please email support@chameleo.tools with the subject 'Security Vulnerability Report'. Security reports receive top priority with a response within 24 hours.
Who should I contact for business partnerships, sponsorships, or media inquiries?
For corporate collaborations, press inquiries, or sponsorship opportunities, please reach out directly to the ChameLeo Team at support@chameleo.tools. Including project details and collaboration scope in your message will ensure a swift response.